Returns & Exchanges

At Control Technologies, we are committed to your satisfaction and offer a 30-day window for returns on all eligible hardware and automation components. Items must be in their original packaging and unused condition to qualify for a full refund or exchange.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the items in their original manufacturer packaging, ensuring all manuals, cables, and accessories are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

4

Receive Your Refund

Once our technicians inspect the returned hardware, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing